The 3300 ICP has an embedded voice mail option. Initial voice mail set-up is done using the System Administration Tool and the System Administrator's Mailbox. The Group Administration Tool is used to customize voice mail operation following initial set-up. Maintenance is performed using the System Administration Tool.
Note: Voice mail uses the Message Waiting Indicator (where available) to indicate to a user that they have new messages in their mailbox. Click here to see the voice mail programming guidelines to ensure that the message waiting indication works as intended.
In the License and Option Selection form:
Enter the number of mailbox licenses purchased (0-750).
Note: The system requires a reboot whenever license information is changed.
In the VM Port Capacity form:
Enter the number of voice mail ports available in the system.
In the Feature Access Codes form:
Create two unique feature access codes for activating/deactivating Message Waiting indicators on extensions.
In the Class of Service Options form:
Set up a Class of Service for the voice mail ports with the following:
COV/ONS/E&M Voice Mail Port = Yes
Message Waiting = Yes
Voice Mail Softkey = Yes
When using ISDN trunks, you must set the following option for the voice mail ports:
Display ANI/DNIS/ISDN Calling/Called Number = No
The telephones should also have the following options enabled in their Class of Service:
Call Forwarding (Internal Destination)
Message Waiting
Voice Mail Softkey
When using Auto Attendant Park and Page, you must set the following options for the voice mail ports:
Call Park – Allowed to Park = Yes
Call Park Timer = 10 to 600 seconds (default 180 seconds)
In the VM Ports form:
Assign unique internal directory numbers to all voice mail ports.
In the Station Attributes form:
Assign the COS to the directory numbers of the voice mail ports.
In the Hunt Groups form:
Assign a unique directory number for the hunt group.
Set the Hunt group in circular hunting mode.
The Hunt group type must be set to
VoiceMail
Add the directory numbers of each voice mail port to the hunt group. Up to 20 voice mail ports can be programmed (30 if additional voice mail ports were purchased).
Note: You can have a single voice mail hunt group for the system, or multiple voice mail hunt groups. All voice mail ports must belong to a voice mail hunt group, except when used for RAD greetings.
In the VM Prompt Languages form:
Set the default prompt language, the alternate language for bilingual prompting (if required), and the language toggle digit.
In the VM Options form:
Define parameters for:
- Notification Calls
- Call Transfers by the Auto Attendant
- Directory Prompts
- Property Management System protocols
- Mailbox security
Set the business hours.
You can schedule the playing of system greetings using the Business Hours form or the Administrator's Mailbox.
In the Greeting Definitions form:
Assign names to the system greetings.
Assign system greetings to the voice mail ports.
You can assign greetings to ports using the VM Greetings form or the Administrator's Mailbox.
Reboot the system.
Record or download system greetings and mailbox greetings.
(Optional) Change the default login procedure that mailbox users follow to access their mailbox from the Auto Attendant .
(Optional) Program the Auto Attendant to transfer calls supervised (the default) or unsupervised.
(Optional) Edit mailbox settings if required.
You can edit mailbox settings using the VM Mailboxes or User and Device Configuration form, or the Administrator's Mailbox.
(Optional) Enable fax tone detection on incoming calls.
You can enable fax tone detection from the VM Fax Detection form or using the Administrator's Mailbox.
(Optional) In the VM Multi-level Auto Attendants form:
Set the parameters for the multi-level auto attendant.
(Optional) In the VM Distribution Lists form:
Set up distribution lists for system-wide use.
(Optional) Record the Distribution List names.
(Optional) Set up Call Forwarding on each extension to forward calls to the voice mail hunt group.
(Optional) Call Rerouting.
This step automates the integration of the voice mail system with user extensions. The system can be programmed to ensure that callers will be sent to voice mail if an extension is busy or if there is no answer.
In the Call Rerouting First Alternatives form:
Set up the Origination parameters and directory number of the voice mail hunt group.
In the Call Rerouting form:
Set up a unique number for the "First Alternative Number".
