Attendant Hold - Remote Retrieve

Description

With Attendant Hold - Remote Retrieve, users can pick up calls placed on Hold by the attendant. The attendant uses paging to inform the user that a call is waiting and instructs them to dial the required digits (Console ID and Hold Slot number) to retrieve it.

• Note: Attendant Hold - Remote Retrieve is the new name for the Call Park feature in previous releases.

Conditions

• SUPERCONSOLE 1000, 5550 IP Console, and 5540 IP Console users can place up to eight calls on Hold.

• When the Call Hold Timer expires, the held call recalls the attendant.

• When the console changes from "Operator Present" to "Operator Absent" on SUPERCONSOLE 1000 or 5540 IP Console:

• internal calls on Hold are dropped

• external calls on Hold are either rerouted (to the Holding Party Locked Out destination in the Intercept Handling form) or dropped (if no destination programmed).

• When the console changes from "Operator Present" to "Operator Absent" on 5550 IP Console all calls on Hold are automatically routed to a programmed answering point after a pre-determined period of time.

Programming

• Program a destination for Holding Party Locked Out in the Intercept Handling form.

• Set the Call Hold Timer to the maximum value in the Class of Service Options form for the attendant.

• If you intend to use a Feature Access code in Operation, assign a code to Attendant Hold - Remote Retrieve in the Feature Access Codes form.

Feature Availability

See the Feature-Phone Matrix (PDF or Microsoft Excel version) for a list of phones that can use this feature.

Operation

Mitel and 2500 telephones:

To retrieve a call placed on Hold by an attendant:

1. Lift the handset.

2. Dial the Attendant Hold - Remote Retrieve access code followed by the Console ID An internally generated number that the 3300 ICP assigns to attendant consoles. Each 2-digit ID is unique, unalterable, and viewable only from the console. The ID is displayed when the attendant parks a call and by pressing the Function key followed by the Identity softkey (available on the SUPERCONSOLE 1000 only). and Hold Slot number announced by the attendant.

Wireless telephones:

To retrieve a call placed on Hold by an attendant:

1. Press SND, Send, , or .

2. Dial the Attendant Hold - Remote Retrieve access code followed by the Console ID An internally generated number that the 3300 ICP assigns to attendant consoles. Each 2-digit ID is unique, unalterable, and viewable only from the console. The ID is displayed when the attendant parks a call and by pressing the Function key followed by the Identity softkey (available on the SUPERCONSOLE 1000 only). and Hold Slot number announced by the attendant.