Group Page

Description:

Group Page allows you to make an announcement to a group of people through the speaker of their telephones. A tone is heard at both the paging telephone and the paged telephone before the Group Page is established. During a Group Page, the paging set displays the number of the group being paged; the paged sets do not display any paging information.

See also Networked Group Page.

Conditions and Feature Interactions

• An attendant can initiate a Group Page but cannot receive one.

• Only some phones can initiate and receive a Group page;  see Feature Availability below for more information.

• The Mitel 5220 Dual Mode, 5224, 5320, 5324, 5235, 5330, 5340, and 5360 IP phones support the Line Interface Module. A Group Page cannot be made or received from these phones while the Line Interface Module is in use.

• A telephone can only receive a Group Page if it is idle. Any call processing activity (such as ringing or going off-hook) will terminate the Group Page at the active telephone.

• You cannot page a set that is in busy or DND state. If you attempt a Group Page when all group members are in busy or DND state, you will receive the appropriate tone (such as busy, camp-on, or DND tone).

• You cannot initiate a Group Page if another page to that group is already in progress.

• If the COS option Group Page Accept is disabled for some members of a page group, these members will not be paged but the Group Page will proceed as usual. If this COS option is disabled for all members of a page group, you will hear reorder tone or your call will be rerouted (see Intercept Handling).

• Up to 16 page groups are supported by the system. Each group can have up to 250 members with a maximum of

• 32 IP Phones with the 100 User, 250 User, CX, CXi, CX II, CXi II or MX Controller

• 32 IP Phones with the MXe

• 64 IP Phones with the MXe expanded

• 64 IP Phones with the AX Controller

• 64 IP Phones with the MXe Server

• 64 IP Phones with the 700 User or LX Controller.

For example, on a CXi Controller, you can program 16 page groups, and each of which can have a maximum of 32 IP Phones and 218 TDM Phones for a total of 250 members.

• • Note: The number of IP Phones in a page group is limited to 50% of the available E2T channels. On most systems, the actual limit will be less than the physically provisioned limit of E2T channels. Paging groups should be configured with this in mind. In addition, if the connection is across a WAN link, the number of IP Phone members may be limited by bandwidth availability.

• All members of a group being paged across a network must be on the same switch.

• DISA users cannot make a Group Page.

Programming

• Ensure that COR and interconnect restrictions allow the paging and paged parties to connect.

• Establish a Page Group by using the Page Groups form.

• To allow a user to initiate a Group Page, enable Group Page Allow in the Class of Service Options form. A user does not need to be a member of a Page Group to initiate a Group Page.

• To allow a user to receive Group Pages, enable Group Page Accept in the Class of Service Options form.

• If you intend to use a feature access code in Operation, assign the Direct Page code in the Feature Access Codes form.

• If you intend to use a feature key in Operation, program a Direct Page key in the Multiline Set Keys form.

Feature Availability

See the Feature-Phone Matrix (PDF or Microsoft Excel version) for a list of phones that can use this feature.

Operation

Mitel and 2500 telephones:

To initiate a Group Page:

1. Lift the handset.

2. Dial the Direct Page feature access code.
   -or-
   Press Direct Page or the key programmed as Direct Page.

3. Do one of the following:

4. To page your prime page group, press #.

5. To page a specific page group, dial the page group directory number.

Symbol Wireless Phones:

To initiate Group Page:

1. Lift the handset.

2. Dial the Direct Page feature access code.
   Do one of the following:

3. To page your prime page group, press #.

4. To page a specific page group, dial the page group directory number.

5. Note: Symbol Wireless Phones cannot receive a page.

OpenPhone 27:

To initiate a Group Page:

1. Press .

2. Dial the Direct Page feature access code.

3. Do one of the following:

4. To page your prime page group, press #.

5. To page a specific page group, dial the page group directory number.

SpectraLink Wireless Telephones:

To initiate a Group Page:

1. Press Power On/Start Call.

2. Dial the Direct Page feature access code.

3. Do one of the following:

4. To page your prime page group, press #.

5. To page a specific page group, dial the page group directory number.

6. Note: SpectraLink Wireless Telephones cannot receive a page.

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