Alarm Categories

The table below lists the alarm categories found in the Alarms Details form and/or when using the Show Faults, Show Status and Set Thresholds maintenance commands.

Categories found in the Alarm Details form and that do not apply to the maintenance commands are marked by a single asterisk (*). Double asterisks (**) mark categories that do not apply to the Set Threshold command.

Alarm Category	Description
Check Bootrom,*	Indicates the presence of a Bootrom or Field Programmable Gate Array (FPGA) mismatch between the firmware version in an installed card and the firmware version on the system hard drive. If you receive this alarm after installing a new card in the system, the firmware in the installed card needs to be upgraded from the version on the system hard drive. Enter the UpgradeBootrom ALL command to upgrade the firmware. You MUST reset the system to have the upgraded firmware take effect.
Check FPGA,*
CP Channels
CP Devices
Database Status	There is a problem with the database file or a problem downloading it during a Restore or a problem bringing it in from RAM on a Reboot.
Digital Links	A persistent fault in the signal processing of a DS1 or CEPT link. Only digital trunk links that have a Digital Link Descriptor programmed in the Digital Links Form are included in the system total as output by the Alarm maintenance command. Use the Show Faults maintenance command to identify the faulty links . Note: For Italian CAS, the delay period before the alarm is activated (the length of time that an intermittent link fault exists before it becomes a persistent fault and raises an alarm) is specified by entering a value between 0 and 360 seconds in the Digital Link Fault Delay Timer field of the Digital Link Descriptors form.
DSP Card Status,*	A DSP card is detected but cannot be properly loaded.
DSP Status**	A percentage of DSP resources are unavailable. The failure of one or more, but not all, DSPs results in a Minor alarm. Critical alarm indicates that all DSPs have failed. In the event of an alarm, reset the system as soon as possible. If the DSP continues to fail, replace the module.
DSU MSG Link	The device is unavailable or there is a fiber link problem.
E2T Comms,*	Note: E2T Comms is not applicable to MCD for ISS. The E2T card is unavailable (LX, MXe controllers and MXe Server only). The alarm is raised if the hardware is detected and the E2T card does not respond. Failure to respond indicates that the TCP/IP socket that the RTC and E2T used communicate is down or the the E2T card failed to boot, perhaps because the E2T bootline is incorrect; you can check the bootline revision in the Hardware Compute Cards form. No alarm is raised if the E2T card is not detected. (MXe controller and MXe Server only.)
FAN,*	A fan is unavailable (MXe, MXe Server and AX controller only).
Faulty Disk	One of the redundant hard disks is faulty. The MXe controller and MXe Server support a RAID (Redundant Array of Independent Disks) module with redundant hard disks.
FSK	There is a problem with the Frequency-shift Keying (FSK) generator.
I2C Failure,*	Indicates an I2C bus failure between the MSP430 and the Alarm Card. This alarm category only applies to the AX controller.
ICP Comms	Indicates that IP trunking has failed or that the E2T card is not functioning. Note: The E2T card is not applicable to MCD for ISS. Ensure that the DHCP options for the E2T card are programmed correctly. Ensure that the router is in service and configured correctly The system clears the alarm after the error condition is resolved and communication is re-established. Only IP trunks programmed in the ICP/PBX Networking, XNET ICP/PBX Networking, and IP/XNET Trunk Groups forms are included in the system total as output by Alarm Details form and the Alarm maintenance command. For the trunk to become unavailable, it must fail during an attempt to use it.
Lines	Indicates the amount of stations unavailable as a percentage (%) of the system total. The following are included in the line total: All IP/DNI set devices with a programmed DN in the Multiline Sets, Single Line Sets, and Console forms For IP devices, this also includes Hot Desk Users All ONS devices in the Analog Sets form (whether programmed with a DN or not) associated with an ASU All paging devices programmed in the Loudspeaker Paging form All PKMs All DNI/IP music sources (as of Release 7.0, all systems by default are assigned 64 virtual Music on Hold circuits for embedded MOH, which are included the count).
Media Gateway	MXe Server only: The APC-MXe has lost communications with the Media Gateway (RTC). Ensure that all internal IP addresses are programmed correctly. Ensure that the internal L2 Switch is operating properly. Note: Layer 2 switching is not directly applicable to MCD for ISS since Layer 2 switching is performed by an external Layer 2 switch. The system clears the alarm after the error condition is resolved and communication is re-established.
Memory Avail	The memory has fragmented or there is no memory available.
MSP430 failure,*	Monitoring of the status of the fans, power supplies and temperature of the system is compromised. When convenient, attempt to recover by shutting down the system using the RESET SYSTEM maintenance command and when the system starts booting up, power it down. Leave it powered down for 30 seconds and then power up. If the problem persists, arrange for system repair.
NETSYNC Source	One or more network synchronization sources has lost synchronization with the master node of the network. The NETSYNC source category will only appear if the system is not the master clock for the network.
Network Gateway	The Network Gateway Security Access Module associated with a legacy ISDN Gateway has been tampered with or has failed.
PER MSG Link	Displays only when a Peripheral cabinet is attached to the 3300 ICP and is alarmed only if the link it is down.
PER Channels	A voice channel problem has been identified from the controller to the Peripheral cabinet or ASU.
One PSU*	A Power Supply Unit has a fault (MXe, MXe Server and AX controller only). Replace unit to clear alarm.
Two PSU*	A Power Supply Unit has a fault (MXe, MXe Server and AX controller only). Replace unit to clear alarm.
Receivers	An active DTMF receiver circuits on the active Peripheral Switch Matrix card has a fault. By default all 3300 ICPs are assigned three DTMF receivers, each having 16 circuits for a total of 48 circuits.
RAID Hard Disk,*	A hard disk drive has a fault (MXe controller and MXe Server only).
SDS Sys Data Alarm,*	A System Data Synchronization (SDS) data sharing error has occurred. See Viewing Data Distribution Alarms for details.
SDS Usage Alarm,*	The system generates a minor alarm after the number of updates in the SDS Shared Data Updates form exceeds 200, and a major alarm after the number of updates exceeds 10000. See Viewing Data Distribution Alarms for details.
Security	A user has made three failed attempts to access the system through port 23 or a DISA trunk using an invalid username. Each time login fails, the user is locked out for 15 minutes and the event is recorded in the maintenance log. On the third failed login attempt, the alarm is generated. Note: The alarm is generated by an invalid username. Attempting to log in with a valid username and an invalid password does not generate the alarm.
SFT Zones	System Fail Transfer zones have switched into SFT mode.
SIP Link	The link is not available due to a communications failure, failure to register, or a busy out or return to service maintenance command being launched.
SMBus	There is a problem communicating with the SATA RAID controller.
Stale Tasks	If the task or component is suspended and present in the Task and Component Task Restart list, the system will reset on the Programmed Reboot Resource Recovery time cycle. See Programmed Reboot for more information. The system performs the following steps while monitoring tasks and components: If a non-critical task is suspended, a log is generated and a MAJOR alarm is raised. If configured, the system will be reset at the next resource monitoring reboot time. If a critical task is suspended, a log is generated and a CRITICAL alarm is raised. The system will reset immediately.
SYSID Mismatch**	The System Identification module or i-button is not installed or is incorrect.
T38 Licenses,*	If the required number of T.38 Licenses (for FAX Relay support) exceeds the number that can be supported by the system, a minor alarm is raised.
TDM Clock	Stratum 3 clock module in controller has failed.
Temperature,*	System has overheated. Cool down system to clear alarm. This alarm applies to the MXe controller, MXe Server, CX/CXi/CX II/CXi II controllers, and AX controller only.
Trunks	The Trunks category covers all analog trunks and all ACTIVE digital trunks. Active digital trunks mean that they are only counted in the total if they are assigned a Digital Link Descriptor in the Digital Links Form. The Trunks - Used count in the System Capacity form should match the trunk count output by the Alarm maintenance command.
VM Port Status*	A percentage of voice mail ports are unavailable. Additional DSP resources are not allocated when more than 20 voice mail ports are programmed. The alarm is generated after the next reboot following the programming of additional ports if they are not supported with additional DSPs; basic telephony requirements are the system priority.
VTG_VM_ERROR,*	Embedded voice mail application has failed to start. Possible causes include the voice mail prompt files are not installed properly, or the voice mail application is unable to communicate with the 3300 ICP call control. This error generates a MAJOR alarm.
VTG_VMDISK_FULL,*	Embedded voice mail only. The following alarms are generated based on the amount of disk space consumed: MINOR alarm - disk is at least 95% full. MAJOR alarm - disk is at least 98% full CRITICAL alarm - disk is (100% full Note: Also a MAJOR alarm is also generated when voice mail is not functioning.